This is a simple story about something that really happened. It shows how the Ombudsman helped a rangatahi who was living in a care home and had some problems to be sorted out.
You can watch an animated video or read a one-page comic that tells the story. After you can understand:
- How the Ombudsman helps.
- What we do when someone tells us about a problem.
- How things can change when people speak up. If we can fix the problem we will, if we can’t, we will find someone who can.
Download the comic (PDF 4.55 MB)
Download the story in writing (DOCX 23.82 KB)
About this story
This story has been adapted from a case in the report:
Children in care: complaints to the Ombudsman 2019–2023 | Ombudsman New Zealand
The story shows how the Ombudsman listens, investigates, and follows up where possible to resolve problems for children and young people in care.
The rangatahi in the story meets ‘the O’ which stands for the Ombudsman. The Ombudsman are a team of people who listen, look into problems, and help where they can.
Learn more about what happens when you contact us about a complaint:
What happens when you make a complaint
Tell your story or talk to us if you have a concern and want help: