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Anyone can talk to the Ombudsman.
It’s free and you won’t get in trouble.

Learn about the Ombudsman
and who you’ll speak to
if you contact us.

Our service is free and confidential.

If you’re unhappy with Oranga Tamariki or a care or custody provider, you can talk to us.

If you share a complaint with the Ombudsman, they are required by law to help to resolve it in private. 

Anyone can contact the Ombudsman
for advice. If we can’t help you,
we’ll find someone who can.

If you are worried about something
Oranga Tamariki or a care or custody provider has done, we may be able to help you.

If you need advice or are ready to make a complaint, you can call, email, text or write us a letter.

We’ll let you know if your concern will be investigated. Here’s what happens next.

Our job is to make sure government agencies make good decisions for New Zealanders. This also includes groups and organisations that do work for the government.

Are you worried about something that's happening to you? You can talk with one of our investigators.

Two other organisations work in this area with us to look at Oranga Tamariki – Mana Mokopuna and Aroturuki Tamariki.

A short story, video and comic showing how the Ombudsman helps when things aren’t right for children and young people in care.